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Cookie Policy

Last Updated: February 2025

At trelavinos, we believe in being straightforward about how our website functions. This policy explains what tracking technologies we use on trelavinos.com and why they matter for your experience. Think of this as your guide to understanding what happens behind the scenes when you visit our site.

What Are Tracking Technologies?

When you browse trelavinos.com, small pieces of data get stored on your device. These are commonly called cookies, but that's just one type. We also use similar technologies like web beacons and local storage.

Cookies are text files containing tiny amounts of information. Your browser downloads them when you visit our site, and they help us remember things about your visit. Some stick around for years, others disappear when you close your browser.

We're not fans of technical jargon either, so here's what you actually need to know: these tools help our website work properly and remember your preferences. Without them, you'd have to re-enter information every single time you visited.

Types of Technologies We Use

Essential Functions

These keep the site running. They manage your login status, remember your session, and make sure forms work properly. Without these, trelavinos.com simply wouldn't function as intended.

Preference Storage

These remember your choices like language settings or display preferences. They're what stop you from having to adjust settings every visit.

Analytics Tools

We use these to understand how people navigate our site. Which pages get visited most? Where do people get stuck? This helps us improve what we offer.

Performance Monitoring

These track loading times and technical performance. When something breaks or slows down, these tools help us identify and fix problems quickly.

How We Actually Use This Data

Let's get specific about what happens with the information we collect through these technologies.

Site Functionality

When you access your financial planning dashboard, we need to remember who you are. Otherwise, you'd get logged out every time you clicked to a new page. That would be incredibly frustrating, and we'd hear about it constantly.

Session Management

Your login status gets stored temporarily. Once you close your browser or log out, this information disappears. We're not keeping unnecessary data around.

Form data you've entered but not submitted gets temporarily saved. If your connection drops, you won't lose everything you've typed.

Preference Retention

Your dashboard layout preferences stay consistent across visits. If you prefer a certain view or order of information, we remember that.

Communication preferences get stored so we don't send you information you've already told us you don't want.

Security Measures

Some tracking helps protect your account. We monitor for unusual patterns that might indicate someone trying to access your information without permission. If we see multiple failed login attempts from different locations, that triggers our security protocols.

Site Improvements

Here's something we learned from analytics: most people visiting our resources section were leaving after about 90 seconds. That seemed odd. Turns out, our navigation was confusing and people couldn't find what they needed. We redesigned it based on this data, and now average visit duration is closer to eight minutes.

We track error messages people encounter. If hundreds of users are hitting the same error, we know something needs fixing immediately rather than waiting for people to report it.

Managing Your Settings

You have control over these technologies. Most browsers let you manage or block them entirely, though some site features won't work if you disable everything.

Browser Configuration

1

Open your browser settings. In Chrome, click the three dots in the top-right corner. In Firefox, it's the menu button. Safari users go to Preferences.

2

Look for Privacy or Security settings. Different browsers organize this differently, but it's usually clearly labeled.

3

Find the section about cookies or site data. You can typically choose to block all, block third-party only, or manage site-by-site.

4

Set your preferences and test how the site works. If something breaks, you can adjust your settings accordingly.

Be aware that blocking essential cookies will prevent you from logging into your account. The site will still load, but personalized features won't function.

Third-Party Technologies

Sometimes we use tools provided by other companies. For example, if we embed a video or use an analytics service, those providers might place their own tracking technologies.

We're selective about third parties we work with. They need to meet our standards for data handling and privacy. But their technologies operate under their own policies, which you should review if you're concerned about specific services.

  • Analytics providers help us understand site usage patterns and identify technical issues.
  • Content delivery networks speed up page loading by serving files from servers closer to you.
  • Security services help protect against malicious activity and automated attacks.
  • Communication tools enable features like live chat support when you need assistance.

Data Retention Periods

Different types of data stay around for different lengths of time. Session cookies disappear when you close your browser. Preference cookies might stick around for a year or more.

Session Data: Deleted when you close your browser or after 30 minutes of inactivity for security reasons.

Preference Data: Stored for up to 12 months, then automatically cleared unless you visit again and refresh them.

Analytics Data: Aggregated and anonymized, retained for 24 months to spot long-term trends and patterns.

Security Logs: Kept for 90 days to help identify and respond to security incidents if they occur.

You can clear these manually anytime through your browser settings. This is like giving your browser a fresh start with our site.

Updates to This Policy

Technology changes. Regulations change. How we operate our site changes. When we make significant updates to this policy, we'll update the date at the top and notify you through the site.

Minor clarifications or corrections might not trigger a notification, but the updated version will always be available here. We recommend checking back occasionally, especially if you have specific concerns about data handling.

Questions About Our Practices?

If something in this policy isn't clear, or you have specific questions about how we handle tracking technologies, reach out to us directly. We'd rather have a conversation than leave you wondering.

Email: info@trelavinos.com
Phone: +61 418 458 457
Address: 2/24 Daniel St, Wetherill Park NSW 2164, Australia
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Your trusted partner for financial planning steps in Australia.

Contact Information

2/24 Daniel St, Wetherill Park NSW 2164, Australia

Phone: +61 418 458 457

Email: info@trelavinos.com

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